Call Center Solutions

Each school that engages CUnet’s call center’s services will work closely with a dedicated account manager to set up a customized call center program. Our goal is to transfer only qualified and genuinely interested prospective students to your admissions team. This ensures that they spend their time interviewing, following up with, and enrolling interested prospective students.

Response Time

On average our call center makes an initial attempt within five minutes of inquiry form submission, ensuring that we get in touch with interested, qualified students before any other school. We will continue to attempt to contact the student multiple times to maximize the contact rate.

Technology

All of CUnet’s call center programs are fully integrated with our internal tracking systems, so unqualified inquiries are marked accordingly on contact and we can quickly analyze transfer rates by source.

Customization

We know that one size does not fit all—we work closely with your school to develop a customized script and program that will confirm the student’s information and their interest in your school, and programs. We closely monitor call center activity and optimize campaigns to find the best call times and implement the transfer process that works for your enrollment counselors.

Compliance

The call center is fully compliant with all state and federal “Do-Not-Call” telemarketing laws.

Reporting

We provide detailed reporting weekly, outlining all activity that occurs at the call center. Results are presented by day, by month, and for the campaign to date.

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