CUnet’s Live Transfer program combines the power of Vendor Lead Management, call center qualification, and immediate connection to your admissions team to create a scalable and efficient program focused on lowering cost per acquisition.

Each school that engages CUnet’s call center’s services will work closely with a dedicated account manager to set up a customized call center program. Our goal is to transfer only qualified and genuinely interested prospective students to your admissions team. This ensures that they spend more time interviewing, following up with, and enrolling prospective students and less time chasing after bad leads.

• Response Time: On average our call center makes an initial attempt within five minutes of lead form submission, ensuring that we get in touch with interested, qualified leads before any other school. We will continue to attempt contacting the leads multiple times to maximize the contact rate.
• Technology: The call center’s predictive dialer technology ensures efficient screening of leads so your admissions representatives aren’t burdened with making numerous phone calls in order to contact leads. All of CUnet’s call center programs are fully integrated with the VLMS system, so bad leads are marked accordingly on contact and we can quickly analyze transfer rates by lead source.
• Customization: We know that one size does not fit all—we work closely with your school to develop a customized script and program that will confirm the student’s information, their interest in your school, and programs. We closely monitor call center activity and optimize campaigns to find the best call times, use the best lead sources, and implement the transfer process that works best for your enrollment counselors.
• Compliance: The call center is fully compliant with all state and federal “Do Not Call” telemarketing laws.
• Reporting: We provide detailed reporting daily, outlining all activity that occurs at the call center. Results are presented by day, by month, and for the campaign to date.